Points will be added to your account once the order is completed, not when you place your order.
Frequently asked questions
POINTS SYSTEM
Why haven't the points been added to my purchase?
I don't see where to use my points
GG points can be redeemed on orders with product carts over €23. You can redeem them both on the cart page and at checkout.
PRODUCT
High Quality CBD Flower
All our flowers come from indoor cultivation in Switzerland looking for the most intense aromas. Currently we already have greenhouse and outdoor flowers.
Laboratory certificate
All Gorilla Grillz CBD is lab certified. You can see all the analyses here.
Compliant with THC <0.2%
SHIPPING, RETURNS AND WARRANTY
How much do shipments cost?
Shipping is free for orders over €50. The shipping cost for an order under €50 is €5.00.
*SATURDAY DELIVERY: It is a free shipping method for orders over €75. For orders under €75, it costs €10.
How do I track my shipment?
When you place your order correctly you will receive an order confirmation email. When the warehouse creates the label, you will receive a new email with the tracking code, and you will receive another email when the carrier picks up the order from our facilities.
You will be able to follow the status of your order at all times. Please contact us if you have not received the tracking code.
How do Saturday deliveries work?
Delivery will be enabled with delivery on Saturday, from Thursday at 5:00 p.m. to Friday at 5:00 p.m., where you can choose to receive the order on Saturday from 9:00 a.m. to 1:00 p.m.
It is free on orders over €75 and costs €10 on shopping carts under €75.
You will be able to follow the status of your order at all times. Please contact us if you have not received the tracking code.
Can I place an order and receive it at a delivery point?
If it is more convenient for you, due to schedules or the area where you live, you have the option of sending to a delivery point. You can choose both NACEX (https://www.nacex.es/irCerca.do) and MRW (https://pointmap.mrw.es) delivery points. With Correos express, it is only possible for orders paid by card or bank transfer.
Please leave it written in the order notes indicating the delivery point and the shipping agency.
Where do you ship?
We currently ship to Spain (Peninsula and Balearic Islands included), and Portugal.
Can I return my order?
When you receive the order, contact us at 24 in case there is a problem with the product.
PAYMENT METHODS
What payment methods do you accept?
Currently you can place your order by paying with your debit/credit card, bank transfer or cash on delivery. No costs.
DISTRIBUTION
Do you work with shops?
Yes, if you are a professional and you are interested in selling our products, please contact us through our email [email protected]
How can I have your product in my club?
Send us an email to [email protected] and we will inform you of everything!
